Frequently Asked Questions

Everything you need to know about Karup design and our flexible living solutions.

What materials are used in Karup Design furniture?

We prioritize sustainability and quality by using FSC-certified solid pine wood and high-quality mixed fiber fillings for our futons and mattresses.

How long does shipping take?

Standard delivery typically takes 5-10 business days depending on your location. You will receive a tracking link as soon as your order leaves our warehouse.

Are the futon covers removable and washable?

To maintain the integrity and shape of our futons, the covers are not removable. We recommend spot cleaning with a damp cloth or professional dry cleaning if necessary.

What is your return policy?

We offer a 30-day return window. Items must be returned in their original packaging and in new condition to be eligible for a full refund.

Do I need to assemble the furniture myself?

Yes, our furniture is designed for easy home assembly. Every product comes with a detailed manual and all necessary hardware to ensure a smooth setup.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna.